St. Johns Medical Center
  • Information Systems
  • Jackson, WY, USA
  • Competitive
  • Full Time

Highlights:

  • Complex, up to date environment using new and proven technology
  • Fast paced, stimulating enterprise environment running 24x7
  • Highly Virtualized using VMware, EMC storage, and Cisco blade servers and route/switch
  • Widely deployed VDI environment supporting the entire hospital and clinics
  • Technology solutions comparable with a larger hospital
  • IT department supports around 800 end users
  • SJMC IT Team looking for a motivated and skilled team member excited to work with our integrated team

Position Overview:

The Technology Support Specialist is responsible for ordering, installing, modifying and making repairs to hardware, software, mobile devices and peripheral equipment.  The Technology Support Specialist works collaboratively with the Technical and Informatics teams, serving as the IT Lead role on projects, performs detailed problem solving on issues related to software, hardware and peripherals, and completes customer service ticket requests with details on work performed.  Adheres to and practices the SJMC Corporate Compliance Program and participates in Performance Improvement activities. Performs other duties as assigned by IT Manager and CIO.

Essential Functions:

1. General: Configures, installs, fixes and upgrades edge and peripheral devices. Enables/Disables network security for new and existing users, as needed. Calls back users when new requests are received within a 48 hour period. Responds to STAT and/or Critical requests immediately. Keeps hardware, software, peripherals, up-to-date on a consistent basis. Participates in On-Call rotation and Help Desk coverage.

2. Help Desk: Troubleshoots end-user issues on edge devices, printers, peripherals, servers, integration, etc. with efficiency and thoroughness. Coordinates activities and provides backup support with help desk, network services or other information system staff, as needed. Communicates appropriate information about computer workstation related requests to employees, physicians and office staff. Documents work perform/solutions in customer service ticket software on a daily basis.

3. Problems/Repairs: Investigates hardware and software problems and performs minor system hardware and communication connection repairs. Follows through on all problems, with accuracy, details, communication until appropriately resolved.

4. Special Projects: Works on projects as the IT Lead as assigned.

5. Purchases and Inventory: Coordinates purchases of new edge device, software, hardware, peripherals, and upgrades. Maintains inventory/database of all edge devices, including replacements, printers and peripheral devices. Maintains documentation on requests, purchases, licenses, and origination standards for installing and configuring software. Participates in vendor meetings.

6. User Education: Assists computer users with basic equipment problems and provides education and training for edge device and printer operation.

7. Compliance: Complies with all hospital confidentiality, safety, infectious and hazardous materials policies and procedures.

8. Events: Participates in planning for organization projects which require edge devices, printers and peripheral devices. Provides assistance for computer equipment for monthly medical staff meetings, Board of Trustees meetings and other training courses, as needed. Travels to off-site sites to assist users with hardware, software and peripheral devices.

Required Education and Experience: Associate degree or at least 2 years experience in Information Technology or equivalent.

Preferred Education & Experience: Bachelor's degree in Information Technology or equivalent.

 

 

St. Johns Medical Center
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