St. Johns Medical Center
  • SJ Urgent Family Care
  • Jackson, WY, USA
  • Competitive
  • Hourly
  • Pool

Responsible for all functions related to admission of Clinic patients, including initial financial counseling for patients. Responsible for cashier functions. Delivers services according to the Scope of Service for Patient Registration. Responsible for providing customer focused, efficient and professional patient registration. Updates existing patient system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks and charge cards. Responsible for collection of cash at time of services when warranted. Will cross train to all functions of Patient Access.

  1. Completes all registration forms completely and accurately, including signatures, insurance information and proper billing information. Consistently responds to patient, public and employee requests (directions, hospital activities, etc.) in a polite, positive, friendly and professional manner.
  2. Enters patient information is entered into the systems accurately and timely. Capable of fielding multiple phone calls using proper phone etiquette and maintains patient confidentiality.
  3. Acquires appropriate documents and information from the patient at time of service. Obtains payments and accurately records payment in a timely manner. Calculates and collects deductibles, co-pays, and co-insurance payments at time of service.
  4. Counts and balances cash drawer at the beginning and end of business every day, retrieves cash receipts, posting information, verifies and prepares deposits for patient accounting.
  5. Responds to customers in a friendly manner to all inquiries. This includes patient office visits, phone calls, and account balance inquiries, accepting and receipting payments. Refers patients to the appropriate person if needed.
  6. Demonstrates ability to communicate effectively (professional and with tact) with all contacts especially though difficult situations.
  7. Demonstrates ability to multi-task efficiently. Demonstrates ability to research information as needed.
  8. Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.

Required Education & Experience

Excellent communication, interpersonal, phone and customer service skills required. Ability to problem solve difficult and stressful situations. Computer experience necessary.

Working Conditions

Clinic office setting. Frequent interruptions and stressful situations. 90% of shift sitting at a computer. 75-90% of shift sitting at a desk. Intermittent standing and walking. Ability to push, pull, bend, and reach. Ability to lift 20 pounds.

Internal & External Contacts

Patients and family members, visitors, vendors, staff members and general public.

St. Johns Medical Center
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